Shipping & Returns
Once you've placed your order, our products typically ship from their respective facilities within 1-2 business days and should arrive in 3-7 days by FedEx Ground with delivery Monday through Friday, excluding holidays. Shipping is free via FedEx Ground for all Mattress in a box products.
Once you've placed your order, your tracking information will be emailed to you as soon as it leaves the facility and it is on its way. If you're having trouble with your tracking information, please don't hesitate to reach out to our Customer Service team @ 1-844-Fun-ZZZs.
We want you to love your new Simmons mattress, but if you don't, you can return it 100 days for a full refund. We recommend you give it 14 days to adjust to your new mattress and if you still don't love it...no problem! Begin the process by emailing us at firstname.lastname@example.org. You will need to provide proof of purchase as well as the law tag.
If you've already unboxed your mattress, you won't be able to physically return it. But don't worry, Simmons will work with you to find a local donation center so we can avoid throwing away a perfectly good mattress. Upon proof of donation, we'll issue a refund to the original form of payment. The Customer Care Team will help you with the rest. Easy Pzzz!
Our return policy only allows for one return or exchange per household per year, so we can only return and refund one mattress purchased within the same year.
If you purchased a Simmons product on one of our partner sites, please check with them on their return policy.