Shipping & Returns

Shipping

Once you've placed your order, our products typically ship from their respective facilities within 1-2 business days and should arrive in 3-7 days by FedEx Ground with delivery Monday through Friday, excluding holidays. Shipping is free via FedEx Ground for all Mattress in a box products.

Tracking

Once you've placed your order, your tracking information will be emailed to you as soon as it leaves the facility and it is on its way. If you're having trouble with your tracking information, please don't hesitate to reach out to our Customer Service team @ 1-844-Fun-ZZZs.

RETURNS

Contact help@simmons.com to begin your return. You will need to provide proof of purchase as well as the law tag. The Consumer care team will help you with the rest. Easy Pzzz.

Our return policy only allows for one return or exchange per household per year, so we can only return and refund one mattress purchased within the same year.

If you purchased a Simmons product on one of our partner sites, please check with them on their return policy.