WE ARE EXPERIENCING SLIGHT DELAYS DUE TO THE IMPACT OF COVID 19.
SHIPPING: Once you've placed your order, your products should arrive within 7-14 days by FedEx Ground with delivery Monday through Friday, excluding holidays.
This is not a guaranteed range, but an estimate based on current manufacturing and transit times. Once the items in your order have been processed, we will email with the most up-to-date tracking information.
RETURNS / REFUNDS: We want you to love your new Simmons mattress, but if you don’t, you can return it within a 100 days for a full refund. We recommend you give it 14 days to adjust to your new mattress and if you still don't love it...no problem! Begin the process by emailing us at firstname.lastname@example.org to get your return started. You will need to provide proof of purchase as well as the law tag.
If you've already unboxed your mattress, you won't be able to physically return it. But don't worry, we'll work with you to donate it so you can receive a refund and we avoid throwing away a perfectly good mattress. The Consumer Care Team will help you with the rest. Easy Pzzz!
Our return policy only allows for one return or exchange per household per year, so we can only return and refund one mattress purchased within the same year.
If you purchased a Simmons product on one of our partner sites, please check with them on their return policy.