SHIPPING: Once you've placed your order, your products should arrive within 7-14 days by FedEx Ground with delivery Monday through Friday, excluding holidays.
This is not a guaranteed range, but an estimate based on current manufacturing and transit times. Once the items in your order have been processed, we will email with the most up-to-date tracking information.
RETURNS / REFUNDS: We want you to love your new Simmons mattress, but if you don't, you can return any Simmons.com purchase within 100 days for a full refund. We recommend you give it 14 days to adjust to your new mattress and if you still don't love it...no problem! Begin the process by emailing us at email@example.com to get your return started. You will need to provide proof of purchase as well as the law tag.
NO WORRIES: If you've already unboxed your mattress, you won't be able to physically return it. You cannot return your unboxed mattress, Simmons will work with you to find a local donation center and avoid throwing it away. Upon proof of donation, we'll issue a refund to the original form of payment and the Customer Care Team will help you with the rest.
Our return policy only allows for one return per household per year, so we can only return and refund one mattress purchased within the same year.
If you purchased a Simmons product on one of our partner sites or retailers, please check with them on their return policy