If your dealer is still in business please contact your dealer. We recommend you have a copy of your receipt to establish purchase validity.

If your dealer is no longer in business or you have moved out of the dealer's service area please contact Simmons® Consumer Services at 1-877-399-9397 or click here to send an email.

Please have the following required items before calling:

1. Satin Trade Label
2. Law Tag

 
Satin Trade Label   Law Tag
We also request that you have a copy of your receipt.
When making a warranty claim through Consumer Services:
  • After you notify Consumer Services of the problem, an inspection of the mattress/foundation will be made either by you, through a questionnaire, or by an inspector in your area.
  • Inspection information will be sent to Consumer Services to determine if the problem is covered under the warranty.
  • You will be informed of the decision by letter.
  • If your product is covered, the letter will state what replacement product you will receive, along with additional claim information.
  • If your product is not covered, the letter will state the reason for our decision.
When submitting photographs, please send a copy of each of the following:
  • Both sides of the mattress (if you have a no-flip mattress you only need a picture of the one side)
  • Both sides of the foundation
  • The frame
  • The problem area (if it can be identified in a photograph)

 
Foundation Top   Foundation Bottom
     
 
Mattress Top   Mattress Bottom
If your concerns are body impressions, place a straight edge (like a yardstick or broom handle) across the area. Using a ruler, measure the depth of the depressed area, without applying any pressure, and then photograph the measurements. Please be sure to measure in the middle of the quilted area, not the stitching.

Measure body impressions



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